Conference FAQs

All information relating to the ACA Qld Conference is available on the Conference website and in the Conference Brochure, Sponsor & Exhibitor Prospectus, Exhibitor Manual and Terms and Conditions both for Delegates and Sponsors and Exhibitors. We have compiled below a list of the most frequently asked questions.

Helpie FAQ

Delegates

  • When can I register and receive my satchel?

    You must register upon arrival to collect your lanyard and name tag which must be worn throughout the event (excluding dinner).

    The registration desk is manned during the following times:-

    Friday 19 June 2020: 4:30 to 6:30 pm

    Saturday 20 June 2020: 7:00 - 8:00 am

    Sunday 21 June 2020: 7:30 - 8:30 am

  • What's the gala dinner theme?

    The 2020 conference dinner theme is Under the big top.
    Ringmaster, trapeze artist, bearded lady, clowns are just a few ideas.

  • The two-day package includes Dinner and Welcome Event. Why do I have to answer Yes or No for attending?

    Not everyone chooses to attend the Welcome Event &/or Gala Dinner, even though they may be included in the cost. We need to give the venue accurate numbers for catering at each social function (and each meal break across the event) and also to effectively assign table allocations for dinner.

  • I can't attend anymore, what should I do?

    ACA Qld members can change the name of attendees under Events and Training/Registration History after logging in on the ACA Qld website. No charge is incurred for replacement attendees.

    For cancellation, please refer to Cancellation and Refunds under our Terms and Conditions. Cancellation terms and conditions are strictly upheld due to oncosts from the venue.

  • How do I know which meals are suitable for my dietary requirements?

    All catering for attendees who have informed us of a special dietary requirement are served on a separate catering station. For positioning, please check with ACA Qld or venue teams prior to the first meal break. All meals must be sourced from the special catering station if you have advised a special dietary requirement. Regular catering stations will not be free of allergens.

  • How do I book accommodation?

    Choose the accommodation tab on our conference website and download the booking form for either The Star Gold Coast or Sofitel Broadbeach. Booking forms (one per room) are to be returned to the ACA Qld office. No payment is processed by ACA Qld for accommodation bookings.

  • Can my partner/friend/associate go to the trade hall while I attend the workshops?

    All attendees, whether they are in attendance for a short time or the full event, must be registered to attend or accompanied by one of the ACA Qld team. Our conference is a closed event, ie not open to the public. There is time allocated in the conference Program for trade hall shopping at the start and end of each day as well as during meal breaks. Anyone not wearing a conference lanyard will be asked to leave by venue staff or the ACA Qld team.

  • Can I sit with my friends/colleagues at dinner?

    Of course! We want you to have a fun night so do our best to arrange seating to suit. Of course, you have to tell us who your friends are so we know to seat you together. We usually sit everyone from a service/organisation together, unless advised otherwise. Send us an email if you have a seating request at Gala Dinner.

  • Sponsors and Exhibitors

  • Will ACA Qld assist with the announcement of the winner of my raffle/prize draw?

    Not usually.  Our conference is run on a very tight schedule, so we cannot announce prize winners for sponsor or exhibitor run prize draws.  If you need help in locating the winner, we will assist where we can, just see one of our team.

  • When is the delegate listing sent?

    A listing of delegate attendees is sent to eligible Sponsors &/or Exhibitors in the week following the event. Delegate attendees are given the choice to opt-out of marketing and inclusion on the delegate listing.

  • When is bump in/bump out?

    Bump in is scheduled for Friday 19 June 2020, from 2:00pm.  Allocated times will be scheduled closer to the event.
    Bump out is Sunday 21 June 2020, time TBC but no earlier than 2:30pm.

  • When are sponsors and exhibitor meals provided?

    Morning tea, lunch and afternoon tea breaks for sponsors and exhibitors are scheduled and set in the Marquee 15 minutes before each advertised meal break. Note, not every catering station will be open.

  • What’s included in my booth booking?

    Each exhibition booth comes with the following as standard inclusions:-

    • Velcro Compatible Frontrunner black walls, 3m wide x 2.4m high back wall, 2.4m x 2.4m high side walls on closed sides.
    • 290mm high fascia boards on open sides.
    • 1 x company signage on open side (up to 30 characters on white core flute panel. Signage remains the property of the supplier).
    • Standard Furniture Inclusion: 1 x folding trestle table 1.8m, 1 x black fitted cloth, 2 x chair
      • Alternative Option: 1 x dry bar table 600mm dia x 1120mm high, 2 x cafe stool. (This option must be selected on booking form from Pyramid Displays, otherwise standard inclusion will be given).
    • 2 x energy efficient spotlights (equivalent to standard 10 watt spotlights)
    • 1 x 4amp general-purpose outlet (GPO)
    • Two full conference registrations

  • The two-day package includes Dinner and Welcome Event. Why do I have to answer Yes or No for attending?

    Not everyone chooses to attend the Welcome Event &/or Gala Dinner, even though they may be included in the cost. We need to give the venue accurate numbers for catering at each social function (and each meal break across the event) and also to effectively assign table allocations for dinner.

  • How do I know which meals are suitable for my dietary requirements?

    All catering for attendees who have informed us of a special dietary requirement are served on a separate catering station. For positioning, please check with ACA Qld or venue teams prior to the first meal break. All meals must be sourced from the special catering station if you have advised a special dietary requirement. Regular catering stations will not be free of allergens.

  • How can I fix things to my booth walls?

    The booth style is “Velcro-compatible”, you can use sticky Velcro dots, pins or thumbtacks.

    Hanging systems and shelf units are available for hire from Pyramid Displays. The use of staples, screws or removable adhesive type products (Blue Tack) is not permitted.

  • Do I need to wear safety equipment (Hi Vis/hard hat) during bump in?

    No, provided the stand construction has already finished, safety wear is not required during bump-in at The Star Gold Coast.


  • Can I stagger my booth attendees during the day/event?

    Yes, if your team are going to be splitting their attendance during the day, name badges will be printed with the company name only so you can swap them between team members.  The total number of (included) people in attendance at any one time, or at social functions, cannot exceed the allocated number of attendees for your package. You can always register attendees for day attendance &/or social functions on our conference website.

  • Can I sit with my friends/colleagues at dinner?

    Of course! We want you to have a fun night so do our best to arrange seating to suit. Of course, you have to tell us who your friends are so we know to seat you together. We usually sit everyone from a service/organisation together, unless advised otherwise. Send us an email if you have a seating request at Gala Dinner.

  • Can I send my boxes via courier before bump in day?

    Yes, a specific conference delivery label must be affixed to each item sent to the Venue and can be downloaded from our conference website. All boxes must be clearly marked and delivered to the venue no more than 24 hours prior to our event.

  • Can I invite other people to come and see me/my trade stand while at the conference?

    No, the ACA Qld conference is a closed event, meaning anyone in attendance must be registered and wearing an allocated name badge.  If you have a contact who you believe may be interested in viewing our event, please have them contact our office to arrange a time when they can be walked through by one of our team.

  • Can I change my mind about the furniture option during bump in?

    No, only furniture ordered is delivered to site by our display company. The standard package is one trestle table, two chairs and one black tablecloth.  You can nominate other packages (some at additional cost), but this must be done pre-event. To ensure all exhibitors enjoy their experience, please do not swap or take additional furniture from other booths.  Tablecloths must be left with the furniture in the booth space upon set-down.

  • Gold Sponsors

    Gold Sponsors

    Silver Sponsors

    Silver Sponsors

    Gala Dinner Sponsor

    Gala Dinner Sponsor