Question 1

Will ACA Qld assist with the announcement of the winner of my raffle/prize draw?

Accepted Answer

Not usually.  Our conference is run on a very tight schedule, so we cannot announce prize winners for sponsor or exhibitor run prize draws.  If you need help in locating the winner, we will assist where we can, just see one of our team.

Question 2

When is the delegate listing sent?

Accepted Answer

A listing of delegate attendees is sent to eligible Sponsors &/or Exhibitors in the week following the event.  Delegate attendees are given the choice to opt-out of marketing and inclusion on the delegate listing.

Question 3

When is bump in/bump out?

Accepted Answer

Bump in is scheduled for Friday 19 June 2020, from 2:00pm.  Allocated times will be scheduled closer to the event.Bump out is Sunday 21 June 2020, time TBC but no earlier than 2:30pm.

Question 4

When can I register and receive my satchel?

Accepted Answer

You must register upon arrival to collect your lanyard and name tag which must be worn throughout the event (excluding dinner).

The registration desk is manned during the following times:-

Friday 19 June 2020:  4:30 to 6:30 pm

Saturday 20 June 2020:  7:00 - 8:00 am

Sunday 21 June 2020:  7:30 - 8:30 am

Question 5

When are sponsors and exhibitor meals provided?

Accepted Answer

Morning tea,
lunch and afternoon tea breaks for sponsors and exhibitors are scheduled and
set in the Marquee 15 minutes before each advertised meal break. Note, not
every catering station will be open.

Question 6

﻿What’s included in my booth booking?

Accepted Answer

Each exhibition booth comes with the following as standard inclusions:-

Velcro Compatible Frontrunner black walls, 3m wide x 2.4m high back wall, 2.4m x 2.4m high side walls on closed sides.290mm high fascia boards on open sides.1 x company signage on open side (up to 30 characters on white core flute panel. Signage remains the property of the supplier).Standard Furniture Inclusion: 1 x folding trestle table 1.8m, 1 x black fitted cloth, 2 x chairAlternative Option: 1 x dry bar table 600mm dia x 1120mm high, 2 x cafe stool. (This option must be selected on booking form from Pyramid Displays, otherwise standard inclusion will be given).2 x energy efficient spotlights (equivalent to standard 10 watt spotlights)1 x 4amp general-purpose outlet (GPO) Two full conference registrations

Question 7

What's the gala dinner theme?

Accepted Answer

The 2020 conference dinner theme is Under the big top.Ringmaster, trapeze artist, bearded lady, clowns are just a few ideas.

Question 8

The two-day package includes Dinner and Welcome Event.  Why do I have to answer Yes or No for attending?

Accepted Answer

Not everyone chooses to attend the Welcome Event &/or Gala Dinner, even though they may be included in the cost.  We need to give the venue accurate numbers for catering at each social function (and each meal break across the event) and also to effectively assign table allocations for dinner.

Question 9

I can't attend anymore, what should I do?

Accepted Answer

ACA Qld members can change the name of attendees under Events and Training/Registration History after logging in on the ACA Qld website. No charge is incurred for replacement attendees.

For cancellation, please refer to Cancellation and Refunds under our Terms and Conditions.  Cancellation terms and conditions are strictly upheld due to oncosts from the venue.

Question 10

How do I know which meals are suitable for my dietary requirements?

Accepted Answer

All catering for attendees who have informed us of a special dietary requirement are served on a separate catering station. For positioning, please check with ACA Qld or venue teams prior to the first meal break.  All meals must be sourced from the special catering station if you have advised a special dietary requirement.  Regular catering stations will not be free of allergens.

Question 11

How do I book accommodation?

Accepted Answer

Choose the accommodation tab on our conference website and download the booking form for either The Star Gold Coast or Sofitel Broadbeach. Booking forms (one per room) are to be returned to the ACA Qld office. No payment is processed by ACA Qld for accommodation bookings.

Question 12

How can I fix things to my booth walls?

Accepted Answer

The booth style is “Velcro-compatible”, you can use sticky Velcro dots, pins or thumbtacks.

Hanging systems and shelf units are available for hire
from Pyramid Displays. The use of staples, screws or removable adhesive type
products (Blue Tack) is not permitted.

Question 13

﻿Do I need to wear safety equipment (Hi Vis/hard hat) during bump in?

Accepted Answer

No, provided the stand construction has already finished, safety wear is not required during bump-in at The Star Gold Coast.

Question 14

Can my partner/friend/associate go to the trade hall while I attend the workshops?

Accepted Answer

All attendees, whether they are in attendance for a short time or the full event, must be registered to attend or accompanied by one of the ACA Qld team.  Our conference is a closed event, ie not open to the public. There is time allocated in the conference Program for trade hall shopping at the start and end of each day as well as during meal breaks. Anyone not wearing a conference lanyard will be asked to leave by venue staff or the ACA Qld team.

Question 15

Can I stagger my booth attendees during the day/event?

Accepted Answer

Yes, if your team are going to be splitting their attendance
during the day, name badges will be printed with the company name only so you
can swap them between team members.  The
total number of (included) people in attendance at any one time, or at social
functions, cannot exceed the allocated number of attendees for your package. You
can always register attendees for day attendance &/or social functions on
our conference website.

Question 16

Can I sit with my friends/colleagues at dinner?

Accepted Answer

Of course!  We want you to have a fun night so do our best to arrange seating to suit.  Of course, you have to tell us who your friends are so we know to seat you together.  We usually sit everyone from a service/organisation together, unless advised otherwise. Send us an email if you have a seating request at Gala Dinner.

Question 17

Can I send my boxes via courier before bump in day?

Accepted Answer

Yes, a specific
conference delivery label must be affixed to each item sent to the
Venue and can be downloaded from our conference website. All boxes must be
clearly marked and delivered to the venue no more than 24 hours prior to our
event.

Question 18

Can I invite other people to come and see me/my trade stand while at the conference?

Accepted Answer

No, the ACA Qld conference is a closed event, meaning
anyone in attendance must be registered and wearing an allocated name
badge.  If you have a contact who you believe
may be interested in viewing our event, please have them contact our office to
arrange a time when they can be walked through by one of our team.

Question 19

Can I change my mind about the furniture option during bump in?

Accepted Answer

No, only furniture ordered is delivered to site by our
display company. The standard package is one trestle table, two chairs and one
black tablecloth.  You can nominate other
packages (some at additional cost), but this must be done pre-event. To
ensure all exhibitors enjoy their experience, please do not swap or take
additional furniture from other booths. 
Tablecloths must be left with the furniture in the booth space upon
set-down.